IT OUTSOURCING
Case Study: Empowering Insurance Operations with Scalable IT Outsourcing
Summary: A mid-sized U.S. based insurance company was struggling to maintain and upgrade its legacy IT systems while simultaneously focusing on digital transformation initiatives. The internal IT team was overextended, resulting in delayed projects, increased operational costs, and reduced focus on strategic goals. Expedite Software Services partnered with the client to deliver a comprehensive IT outsourcing solution, ensuring operational continuity, cost optimization, and access to specialized technical expertise enabling the company to modernize its IT ecosystem while focusing on its core business operations.
Overview
Client Goals
Reduce IT operational costs
through an optimized outsourcing model.
Ensure 24/7 system uptime and maintenance
without overburdening internal teams.
Access skilled professionals
for application development, cloud migration, and data management.
Focus internal resources
on strategic innovation instead of routine IT management.
Enhance scalability
to support future growth and technology evolution.
Technology Alignment
Cloud Infrastructure
AWS, Azure, and hybrid cloud models.
Application Development
.NET, Java, React, Node.js.
DevOps & Automation
Jenkins, GitLab CI/CD, Docker, Kubernetes.
Data & Analytics
SQL Server, Power BI, and Python.
Security & Compliance
SOC 2, ISO 27001, and GDPR/HIPAA-aligned frameworks.
Challenge
Challenges with Evolving Tech & Rising Demands
High maintenance costs
for legacy systems and hardware.
Limited internal bandwidth
for new development initiatives.
Talent shortages
in cloud, data, and DevOps expertise.
Inconsistent system
performance and downtime risks.
Difficulty maintaining compliance
with industry regulations and data security standards.
SOLUTION
Strategic Approach
Assessment & Planning
Conducted a detailed audit of existing infrastructure and IT operations to identify gaps and inefficiencies.
Transition Management
Created a seamless transition plan to migrate IT functions to Expedite’s managed delivery model with zero downtime.
Dedicated Offshore Team
Built a hybrid delivery model with onshore coordination and offshore execution for round-the-clock operations.
Process Optimization
Streamlined workflows, automated repetitive processes, and established performance KPIs.
Governance & Reporting
Implemented SLAs, real-time dashboards, and weekly reporting mechanisms for complete transparency.
Continuous Support & Innovation
Provided proactive monitoring, issue resolution, and periodic technology upgrades.
CONCLUSION
Results Achieved
40% reduction in IT operational costs within the first year.
99.9% system uptime achieved through proactive monitoring and automation.
Accelerated project delivery with a global delivery model.
Increased agility enabling faster scaling of IT resources.
Enhanced compliance and security posture through standardized frameworks.
Improved internal productivity allowing client teams to focus on strategic innovation.